Southeast Asia’s largest bank is rolling out an AI chatbot for its corporate clients, giving “round-the-block” access for customer care needs.
A pilot version of the generative AI-powered chatbot, named DBS Joy, was rolled out in February. It has since managed over 120,000 unique chats, DBS claimed in a statement. The virtual assistant also cut waiting times, and customer satisfaction scores rose by 23%. The bank’s virtual assistant was first rolled out in 2018, under the same name.
