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Android Central
Android Central
Technology
Brady Snyder

Dbrand offers customer $10,000 and an apology following backlash

dbrand
Dbrand X-Ray skins official image.

What you need to know

  • A customer reached out to Dbrand for support on X (formerly Twitter) and got more than they bargained for.
  • The company, which makes skins, cases, and accessories for tech products, made a joke about the customer's name in a quote reply viewed over seven million times.
  • A day later, Dbrand offers an apology — somewhat — for the comment that it called "a huge fumble." The company also offered the customer $10,000 with "no strings attached."
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