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The Guardian - UK
The Guardian - UK
Business
Miles Brignall

Dartford Crossing charge firm doesn’t reply over payment errors

National Highways
A board showing charges for the Dartford Crossing
Resolving erroneous charges for the Dartford Crossing has proved difficult. Photograph: Christopher May/Alamy

I have an account with Dart Charge as I use the Dartford Crossing about once a month. This allows it to top up my account from my credit card.

However, on several occasions, it has taken money unnecessarily. It has also made “other charges” for no apparent reason. This occurred three times late last year, and twice this year.

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