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AAP

Esther Linder

Insurers acknowledge faults after 2022 floods

Jason OBrien Insurance New South Wales

A parliamentary committee is hearing about insurer flood responses in NSW, Victoria and Queensland. (JASON O’BRIEN/AAP PHOTOS)

Hostile, aggressive and underhand behaviour by insurance companies in the aftermath of the 2022 floods has led to concessions of deficiency from the industry.

"Failures of systems, processes and resourcing" were acknowledged by the Insurance Council of Australia's submission to a House of Representatives committee hearing how insurers responded to floods across Victoria, Queensland and NSW.

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