Aged care residents have been left with festering wounds, abused for wanting to use the toilet, overcharged, and wrongly blocked from attending funerals due to Covid-19, a new audit has found.
The Older Persons Advocacy Network (Opan) audited 27,000 calls made by aged care residents, families and carers to aged care advocates in recent years, finding inadequate staffing was “a major factor in poor-quality aged care and inadequate access to care”.