A dad has been left 'fuming' after a mix-up with Uber Eats led to his neighbours eating his family's KFC.
Jason Buckton, from Thornaby, noticed something was amiss when he found three boneless pieces missing from his £27 order.
He argued that the online delivery service messed up his family's tea while being left puzzled as to why anyone would eat a takeaway they clearly had not ordered.
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The 47-year-old explained he was "fuming" from the incident.
Initially, the family didn't receive any of their order and it was only returned to them later on after the driver was confronted.
But the hungry family was further disappointed after discovering someone had already pinched some food from the big order.
"Obviously I wasn't going to touch it," added the dad-of-two.
Uber Eats has since issued an apology for the "error" which took place on Wednesday evening.
"The app pinged up, saying give the driver a minute to drop your order off. So I'm watching the camera and there's nothing there," recalled Jason.
"But then another message came up saying 'grab your order as it's at the door' but again there was nothing there."
It took Jason three attempts at contacting the driver before he finally got through.
The driver revealed to him that the order was delivered to a completely different address to the family's.
"The driver went back to that address, and brought it back to me. The driver said that they'd ordered from Uber Eats before so they'd just assumed it was for them!," added Jason.
"The driver then said they'd opened the package so I should make sure everything was there. I opened it and they'd ate some of the food.
"I got in touch with KFC and they'd said that because I'd used Uber Eats there was nothing they could do. But (Uber Eats) doesn't actually give you a number to phone them up."
Fortunately, Jason was awarded a full refund after reporting the issue on the app - but he claims no formal apology has yet been given.
But, after Teesside Live contacted the firm, an Uber Eats spokesperson said: "We are very sorry to hear about this drop-off error, and can confirm that the customer has been refunded in full."
Jason has been left confused over how the incident could have happened in the first place since his address and contact details were on the app.
But the most confusing part of the incident for him was why anyone would take food that they clearly didn't order and didn't belong to them.
He vented his frustrations over the incident on social media, claiming the person was "bang out of order" for taking his children's food and "shovelling" it in their mouths.
"I've had the odd person saying 'do you want my number, send it my way' or 'If it had come to my house I'd have scranned the lot'," he added.
"But if it had come to my house, I'd have said 'excuse me, I haven't ordered that'."
