A dad who spent five months trying to renew his daughter's passport has described “bedlam” at a Passport Office where he claims people queueing were in tears.
The man from Lancaster, who did not wish to be named, endured a five-month ordeal getting his daughter's passport renewed after the initial application was rejected when a phone operator claimed the person who co-signed her photo did not exist.
He travelled to Liverpool Passport Office on July 6 to try and resolve the problem after an “abominable” experience attempting to get the matter sorted over the phone.
