Energy watchdog Ofgem is urging people with pre-payment meters to check the expiration date on energy discount vouchers handed out by their energy suppliers.
The vouchers are being issued as part of the government's Energy Bills Support Scheme (EBSS), which gives every household a £400 discount on their bills over six months.
For people with smart meters or who pay monthly bills, the discount is applied automatically. But customers with traditional pre-payment meters are issued vouchers, via either email or post which they must redeem at a refill point.
