Customers who bought sofas from a Welsh company have come forward with a series of complaints including significant delivery delays, furniture they say never showed up, incorrect orders and poor quality.
Merthyr Tydfil-based Sofa World Wales still officially active according to Companies House but customers claim they haven't been able to get hold of the owners since at least August. Several customers claim their orders have never been fulfilled, while others have been awaiting refunds and correspondence to complaints for months on end to no avail.
A recent public Facebook status posted by the family-run company in August said the shop was closed due to a staffing issue. Customers have since responded to say they have not been able to get in touch. When WalesOnline tried the company's phone number on Friday, November 11, it appeared to be cut off.
