Water firms are to be forced to significantly increase compensation payments to customers affected by failures such as supply outages, sewer flooding or low water pressure, the Government has said.
Customers who suffer problems like low water pressure could receive payments of up to £250, compared to the £25 currently available, while households affected by flooding inside their homes from sewers could receive £2,000 or more, compared to £1,000 under current rules, the Department for Environment, Food and Rural Affairs (Defra) said.
