AI coding-assistant startup Cursor isn’t just using artificial intelligence to help developers write code, it’s deploying AI across its own internal operations, CEO Michael Truell, told the audience at Fortune Brainstorm AI in San Francisco.
Truell said the company had already automated roughly 80% of its employee support tickets with the help of the technology. He said Cursor had also implemented an internal AI-powered communication system that allows employees to glean information from across the organization. “We’ve actually done a lot of work internally on customizing that setup,” he said.
