Annoyed Currys customers seem to feature fairly regularly on your pages and the consensus seems to be “buyer beware”. However, I’ve discovered you don’t have to be a customer to have your time wasted. I was emailed an e-receipt from the Wednesbury store (almost 200 miles from where I live) for a £1,589 television. I had not made this purchase and was anxious to discover if this was fraud or error.
The email address on the receipt was no longer in operation, and the web chat didn’t work so I had to call customer services. I was promised a response within 48 hours, but heard nothing more. Meanwhile, I was besieged by daily emails thanking me for my purchase, and offering associated deals. I called again, and was passed between operatives who again promised a response within 48 hours. One said he’d put me through to the fraud department and connected me to the police. All I received since then was an email asking for feedback on my recent purchase.
CJ, Wareham, Dorset
