CrowdStrike CEO George Kurtz issued an apology to customers on Friday following a global IT outage that was triggered by a software update from the cybersecurity firm. Kurtz expressed understanding of the seriousness of the situation and conveyed deep regret for the inconvenience and disruption caused.
Kurtz clarified that the outage was not the result of a security breach or a cyberattack. He reassured customers that despite the disruption, their systems remained fully protected by CrowdStrike's security measures.
