Crisis in NHS 111: Mother-of-three waited 12 hours for scarlet fever call back

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As NHS 111 services face overwhelming demand, patients have told The Independent how they have struggled with accessing care through the service.

Holly Ramsey, from Kent, has revealed how at the end of November she faced a 12-hour wait for a call back from NHS 111 services for her poorly six-year-old twins and five-month-old baby.