A Cowie man hit out at a security company after one of their cars was abandoned at his driveway for almost two months.
The vehicle - complete with the home security firm’s logos - was left outside Aaron Moison’s property since the beginning of September, causing the 34-year-old some frustrations getting in and out of his driveway.
Mr Moison first contacted Verisure over the Mitsubishi car on 14 September asking for it to be moved and was locked in a back-and-forth with the company’s customer service team.
When the Observer contacted the firm the car was finally driven away. But the company turned down our request for a comment.
In the two months it was left outside Mr Moision’s home he says the vehicle hadn’t moved with no one coming to, leaving or interacting with it.
Mr Moison also stressed that he didn’t know anyone in the street who worked for Verisure.
He told the Observer: “I could still get in and out of the driveway so it wasn’t totally the end of the world but it was a pain to have to reverse park beyond it and it just takes that extra bit of time.
“But when you’ve got two children in the back unhappy after a long journey, it’s an extra thing to pay attention to and it’s just a bit of an annoyance and hindrance to me.
“I’m more annoyed that it’s quite a simple thing to ask a company of that size and while I understand that the customer service team don’t keep track of these things, you’d expect them to have a better understanding of their equipment and cars sitting somewhere for close to two months.
“I just don’t understand why it took so long to deal with because moving a car is something that happens every day so why should it get to this stage?
“It just took up time and effort to deal with that shouldn’t really have to be the case.”
In a response from Verisure on October 13, a member of their customer service team said she is “very sorry” that the issue hasn’t been resolved despite efforts to chase it up and says the issue has been “escalated” to management to be dealt with by the local branch.
The Observer contacted Verisure for comment on this story, but did not receive a response at time of going to press.
