VADODARA: Etihad Airways has been ordered to pay Rs 62,000 with 7% interest and legal expenses as compensation to a Vadodara-based doctor who could not board a flight from Abu Dhabi to Ahmedabad despite having a confirmed ticket.
Dr Krutesh Shah had approached the Consumer Disputes Redressal Commission, Ahmedabad in 2018 seeking compensation from the international airline as well as a travel agent after his return journey had got disturbed.
In January 2017, Shah had booked a return ticket of Etihad Airways for San Francisco-Abu Dhabi-Ahmedabad through a travel agent. Before boarding the flight to Abu Dhabi, he was informed by the airline officials at San Francisco airport that he will get his boarding pass for Ahmedabad once he lands at Abu Dhabi. But when he reached Abu Dhabi, Shah was told that the flight to Ahmedabad had been overbooked.
