A frustrated couple has vowed to never fly with TUI again after being refused on-board their flight due to the age of their passport.
Penny Priestly, 59, and her husband Dug spent £1,800 on a package holiday and were set to fly out to Benidorm for 10 days on Tuesday, May 16.
However, when they arrived at East Midlands Airport they were shocked to be told by the airline that due to them not having a year left on their passports, they would be unable to fly.