A couple have said they will never fly with TUI again after spending £1,800 on a holiday package and being turned away at check-in.
Penny Priestly, 59, and her husband Dug arrived at East Midlands Airport on Tuesday, May, to go on their 10-day trip to Benidorm, Spain.
But at check-in, they were told by the airline that TUI was not able to fly them to Benidorm due to rules around the validity of UK passports.
