A man was forced to spend a £2.5k lavish holiday abroad on his own after his girlfriend got deported.
Scott Kinghorn, 32, and partner Thallise Marciana, 29, were enjoying their dream holiday together in Cancun before everything went horribly wrong. Marciana, a Brazillian national, was required to apply for a separate visa to gain entry to Mexico, Birmingham Live reports.
However, Scott claims their booking agent failed to inform them that she needed to do this. He said: "The whole trip was a complete nightmare from start to finish.
"TUI are responsible as she should never have been able to board that flight with a Brazilian passport and the incorrect documents." As the couple arrived at immigration, border force staff stopped Thallise.
"We arrived in Cancun buzzing for our holiday, but when I arrived at baggage claim I realised I'd lost her," Scott said. " I went back to look for her, but the immigration officers refused to let me walk back through passport control.
"They eventually agreed to look for me, and when they came back, they said she was being sent home for having the wrong visa. I tried to say I was flying home with her, but they said that was impossible as I'd already entered the country.
"They wouldn't even let me see her before she left and I had all our credit cards and our house keys. It was ludicrous."
He added: "Thallise has anxiety and she had a panic attack on the flight home resulting in her needing medical attention. When she got back no family members were available at such short notice to collect her so I had to get her a hotel - entirely at our expense.
"All in all, I spent £2,500 on the holiday plus the extra costs of her accommodation in Scotland and takeouts I was forced to order her. I've since complained to TUI but their aftercare has been appalling - I can't get through to speak to anyone.
"This is their fault because when Thallise filled out her advanced passenger information she should have been informed about the visa change for Brazilians. She should never have been allowed to board that flight with a Brazilian passport.
"We wouldn't have even been able to get her the right visa until September so would never have booked the trip in the first place had we have been told. I'm trying to get the whole trip refunded but have heard nothing back from them since I got home six weeks ago.
"The whole holiday was a disaster - and I won't stop until TUI takes responsibility for it."
TUI has since issued a statement regarding the incident. It said: "We're very sorry to hear of Mr Kinghorn and Ms Marciano's experience
"We always recommend that customers check visa requirements with the consulate or embassy of the country they're travelling to before they book and ensure they have the correct documentation prior to completing their booking."
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