A couple in their late 60s say their lavish holiday to Spain was ruined after Ryainar lost their luggage. Lorna and Desmond Kelly, both 68, booked a dream holiday to Mallorca but ended up spending most of it "in tears every day".
Loran claims she was forced to wash her underwear in the hotel room sink, and spend £600 on new clothes - an expenditure she couldn't afford. The couple describes the holiday as a 'disaster', saying they were 'only the clothes on our backs.'
Lorna and Desmond flew from Edinburgh to the Spanish destination on July 18, spending £628 on the Ryanair flights. Lorna is her 95-year-old father's full-time carer and says it took some persuading from her sister Elaine to go on the trip.
"Elaine told me I needed to book a holiday and she'd take over caring for dad. We felt like we really needed some time off. We were looking forward to 10 days away, but instead as the days passed we got more and more stressed.
"I was in a terrible state and in tears every day. The holiday was utterly wasted," Lorna, from North Lanarkshire, Scotland exclusively told The Mirror.
It wasn't long before the realised that their luggage hadn't arrived in Spain on time. The hotel, which cost them £2,600, was out of the ordinary expenditure for the couple, and they were so excited to get away.
"We had not had a holiday in so long and we thought it would be worth it - how wrong we were," Lorna said. When the couple arrived, they went straight to the supermarket to stock up on toiletries, but struggled to find shops selling clothes and underwear.
Lorna said: "We had to wear the same clothing and didn't have chargers for our phones. My husband didn't have any sandals.
"I had to keep washing the same pants until I found underwear at the market. We didn't have sunglasses, or a sunhat and Ryanair wasn't providing us with any information."
By the time Lorna's luggage arrived on 22 July, she says the trip was "already ruined" and they struggled to enjoy it. She said: "Ryanair hasn't even apologised. We hadn't flown with them before and will never fly with them again
"It really has been soul destroying to deal with. I'm still feeling the effects of the holiday months on, as we paid for all the replacement belongings on our credit card. Ryanair gave us £60 for a damaged suitcase - which we didn't have - to shut down the case."
A spokesperson for Ryanair said: "Ryanair carried 16.8m passengers in July 2022 and leads the industry with fewest misplaced bags. This passenger is one of the very few Ryanair passengers whose luggage was temporarily delayed and while they did submit a claim for out of pocket expenses, their claim was not supported with valid receipts. A member of our Customer Services team is now liaising with this customer directly to assist with their claim."
