A couple who were denied their £4,000 holiday after passport issues at the airport have spoken out as a warning to other travellers. Dr Bob Banks, a scientist, was due to give a talk in Munich this week, from which he was planning to travel on to Milan with his wife, Gillian, for their first break since before the pandemic.
But, as they were about to board their KLM flight from Newcastle Airport last Friday staff working for Swissport on behalf of the airline told Dr Banks at the departure gate that his passport was not valid. He was told he could not board the plane.
The confusion is in relation to new rules that have come into effect since the UK left the EU, reports ChronicleLive. Dr Banks, 74, who lives in Durham, said: "This as much a warning to other people than just about how upset and frustrated we've been."
