A couple have been felt feeling 'humiliated' after an energy firm broke into their home and installed a new meter by mistake. The couple from Hull returned to their home to find an energy company had entered their home and changed the locks.
A pre-paid meter had been installed in the house, despite the couple never having been customers of the energy firm. Homeowners Rachel Holgate and her partner were locked out of their house for four hours leaving them feeling 'sick' and 'humiliated'.
Hull Live reports that the couple are now 'stuck' with a pre-paid meter which has no account attached and have no idea how to top it up. Hull Live understands that the error came from a case of 'erroneous transfer', where an energy company takes over the wrong account.
