Leeds City Council has defended its customer service after it was claimed some residents are spending up to 90 minutes on hold on the phone.
The local authority said the average call took around eight-and-a-half minutes to be answered last month and that it was committed to bringing waiting times down further.
It follows comments by local Labour councillor John Illingworth, who said he was aware of people who’d spent “an hour-and-a-half” trying to get through to the council. He also criticised a “misleading” automated message which he said greets callers and tells them they will speak to a human shortly.
