A council cremated a man without telling his family and then went on to lose his ashes, a report found.
His family were left distressed after they weren't told when their family member was cremated or what happened to his ashes, meaning they couldn't say their final goodbyes.
The man, who was living in a care home in St Helens, Merseyside, was rushed to hospital after falling ill on April 23 last year.
