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Tom’s Hardware
Tom’s Hardware
Technology
Aaron Klotz

Cooler Master tells customer to dismantle 12v2x6 connector to fit Asus RTX 5070 Ti — customer service offers dubious advice that might not even fix issue

12V-2x6.

The 12V-2x6/12VHPWR power connector is already one of the most unreliable connector designs ever made for PCIe cards, even in optimal conditions. There's no telling what the connector might do if it's tampered with, but that is exactly what Cooler Master customer service recommended to one of its customers, Igor's Lab reports.

The customer, who owned an Asus RTX 5070 Ti graphics card, went to Cooler Master's support team to complain about their MWE Gold V2 1250-watt power supply's integrated right-angled 12V-2x6 power cable not working with their graphics card's power connector. The connector was allegedly offset inside the graphics card, preventing the cable from plugging in correctly.

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