The Cuddalore District Consumer Disputes Redressal Commission has directed a private hospital in Cuddalore to pay a sum of ₹5 lakh as compensation for deficiency in service.
In his petition, the complainant D. Ganesh, 27, of Cuddalore said he developed complications in his left ear and was admitted to Kannan Hospital in Cuddalore. An ENT specialist after diagnosis found that the complainant was suffering from Cholesteatoma and a surgery was performed on September 6, 2020.
After the surgery, the complainant experienced prolonged pain along with hearing loss, and inability to close the eyes and mouth. Mr. Ganesh went for a review at Madras ENT Research Foundation where it was found that the complainant had developed Grade IV facial palsy, a neurological disorder. Following this the complainant underwent another surgery in Chennai on November 18, 2020.
