The Cuddalore District Consumer Disputes Redressal Commission has directed the State Bank of India (SBI) to pay a senior citizen ₹2 lakh as compensation for deficiency in service.
In her petition, the complainant said she had a joint savings account with her husband at the SBI branch in Neyveli. On February 17, 2022, she attempted to use her debit card in an ATM when she received an error message. She immediately contacted bank officials who informed her that the savings account was frozen.
The bank officials informed the complainant that her husband undertook to be a guarantor for two persons who had availed themselves of a loan from the bank and defaulted on their payments. Hence, the account was frozen. The woman moved the Commission in Cuddalore.
