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The Hindu
The Hindu
National
Staff Reporter

Consumer court pulls up travel aggregator Make My Trip

Commission OYO

HYDERABAD

A district consumer commission directed travel aggregator Make My Trip to refund ₹13,257 which a customer had paid to book a hotel in Simla, apart from ₹1.5 lakh to 15 persons as punitive damages for mental agony. The hotel that the complainant had booked through the portal failed to respond to their calls, leaving them stranded in the cold in Simla.

President M Ramgopal Reddy, and members D. Sreedevi and J. Shyamala of the District Consumer Disputes Redressal Commission - III, Hyderabad, were dealing with a complaint filed by Srinivas Yalamanchi, a resident of KPHB Colony here.

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