In the fall of 2020, our office started receiving an increase in calls about missing and delayed mail. Over one year later, not only have the calls continued, but they’ve become more frequent and even more frantic. Since we rang in the new year, 50% of the calls my office has received are about postal delays.
I have heard heart-breaking stories about seniors going without medications that never arrived, families missing payments because they never received paychecks or credit card statements, and small business owners reliant on the mail who are completely unable to operate. Constituents have called after not receiving any mail for weeks. These delays are unacceptable.
