A Washington family have been left fuming by a meter mix-up which they say has been going on since they had a new meter fitted more than a year ago.
The Sawyer family, of Oxclose, have been wrangling with Scottish Power since June last year, when their home was fitted with a gas boiler as part of the Washington District Heating upgrade, organised by housing provider Gentoo Group to replace the aging system which has supplied over 1,050 homes in the Oxclose, Albany and Fatfield areas of Washington for more than 50 years.
Christopher and Lorrae Sawyer's new boiler was fitted on June 7, 2022, but they say that the first communication from Scottish Power was when they received an estimated bill for more than £800 six months later in December 2022. According to Christopher, 52, the start date of the bill was a full month before their boiler had been fitted, meaning they were being charged for gas they could not have possibly used.
