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Fortune

Lionel Lim

Companies will need to close three gaps—value, confidence and expertise—if they want to make AI useful

(Credit: Graham Uden for FORTUNE)

Company leaders, at least on earnings calls, say they want to use generative AI to boost the bottom line, and Microsoft recently estimated that nearly 60% of Fortune 500 companies are using its Copilot AI assistant.

But speakers at Fortune Brainstorm AI Singapore last week warned that companies need to overcome a gaps in value, confidence and expertise if they want to leverage the benefits of employing generative AI.

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