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The Guardian - AU
The Guardian - AU
Lifestyle
Emma Joyce

Commonwealth Bank, Temu and HCF among those named at this year’s Shonky awards

Temu HCF Choice Commonwealth Bank De Silva CBA ASIC Australia Gold
Pedestrians walk past a Commonwealth Bank of Australia (CBA) branch in Sydney in August 2025.
The Commonwealth Bank has been singled out in Choice’s Shonky awards for initially refusing to refund customers who Asic found were charged excessive fees. Photograph: David Gray/AFP/Getty Images

Commonwealth Bank is the recipient of “a special prize” in Choice’s 2025 Shonky awards for failing its low income-customers, with the consumer advocacy group singling out Australia’s biggest bank for charging the cohort a collective $270m in unfair fees.

“When Asic caught a number of major banks charging low-income customers with excessive fees this year, CBA stood out from the pack,” said Choice’s CEO, Ashley de Silva.

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