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The Guardian - UK
The Guardian - UK
Technology
Frances Mao

Cloudflare says ‘incident now resolved’ after outage causes error messages across the internet – as it happened

A user sees an error message from Cloudflare.
A user sees an error message from Cloudflare. Photograph: dts News Agency Germany/Shutterstock

A recap of the Cloudflare outages

  • Key sites around the world went down, some for a few hours, after a widely relied-upon Internet infrastructure company suffered an unknown issue

  • The outages took place in the early hours of US morning and during UK business hours

  • It affected users of everything from Spotify, ChatGPT, X, Zoom, Microsoft Teams and Canva to retail websites of Visa, Vodafone and Vinted and UK grocery chains Asda and M&S.

  • Cloudflare said at 11:48 GMT that it was investigating and working on a fix. It declared the incident resolved nearly three hours later.

  • It’s still unknown what exactly the problem was but there had been scheduled maintenance for Tuesday.

  • The US company provides protection and defensive services to millions of sites, and claims to handle a fifth of web traffic.

  • Cloudflare said it had to temporarily disable some services for UK users in its attempts to fix the issue today.

  • Its latest update at 14:57 GMT read:“Some customers may be still experiencing issues logging into or using the Cloudflare dashboard. We are working on a fix to resolve this, and continuing to monitor for any further issues.

We’ll leave the blog there for now. For a full recount of the issue, read our UK technology editor’s report:

Updated

'Incident now resolved' says Cloudflare

The firm has just issued an update saying it believes the incident over.

A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

I’ve just quickly tested several key sites which are loading again.

Updated

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