A dad of three was left fuming after he claims he was told that it will take over two weeks to repair a £1,200 fridge that is used to store medicine for his grandad who has terminal cancer. Lewis Wade, 35, has told of his ordeal and how the incident has become a "nightmare" for his family.
The injectable medication, including morphine, has to be kept in the fridge. But now Mr Wade from Clifton claims he will have to wait up to 16 days for the Samsung fridge to be fixed. He has been paying a monthly fee of £3.49 to Currys as a care plan since he bought the fridge from the retailer four years ago.
The care plan includes a 7-day repair promise. Currys did offer him a temporary solution to make sure the medicine was okay.
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The "nightmare" started when the the electrics in his house suddenly tripped on Sunday night (May 1). Mr Wade attempted to fix the problem but was unable to.
He called an emergency electrician who visited and told him that the fridge was the problem. "He started unplugging everything and he finally tested the fridge. And it was the fridge," he said.
Mr Wade said: "We have been told that this is usually a problem with the compressor or the motor."
He purchased the fridge in-store from Currys in 2018, he said. Mr Wade said he also got a care plan, which includes a 7-day repair promise.
He said he called the customer service the next morning, as he was in a desperate situation. The frustrated dad said he was told that the seven days repair promise start from the moment he had an engineer over.
"They told me it takes nine days for an engineer to come here and have a look. So in reality, I am looking at 16 days wait.
"My granddad is on end of life care. His medication has to be refrigerated."
Mr Wade said that Currys are aware of this detail. "They said there is nothing they can do with the timeframes, and all they could do was to sell me a small fridge, and return it and get my money back once my fridge is repaired."
He said he spent £150 on an undercounter fridge where he can keep medication and some bottles of milk. He added: "It has been very stressful. Obviously it is not easy juggling a full time job, as well as caring for my granddad. This was on top of everything else. It is just a nightmare."
A Currys spokesperson said: “We are very sorry that Mr Johnson didn’t receive the level of service we expect of ourselves. We have reached out to him to apologise for the initial delay and have arranged for an engineer to book in an inspection, which we hope will happen today (May 6).
"Once the fault has been confirmed we intend to reimburse him for the cost of the temporary fridge, as well as compensate him for any inconvenience caused.”
