A pub owner took to the internet to defend their business after a customer hit out at having to wait fifteen minutes to pick up their carvery.
The reviewer handed the pub a one-star review on Google despite most other reviewers leaving glowing recommendations.
The customer - identified as Nikki online - said she was unhappy after she had to wait for her carvery at The White Swan, Birmikngham, having already ordered ahead to collect.
The White Swan, which has a rating of 3.8 based on 1,170 independent reviews on Google, responded with just five simple and classy words, according to Birmingham Live.
Nikki started her Google review by saying: "Carvery collection - don't bother,” before going on to say: "Shocking service. Ordered a carvery for collection which by definition should mean you show up at the collection time and ‘collect’ your order.
"Not be told to join the carvery queue, wait 15 minutes only to be given a flimsy plastic container with the last fatty bits of beef left from a joint and point blank refusal to change it for a fresh joint, the container to be covered by a flimsy bit of cling film and handed to you with a container to go and get your own gravy - that’s it.
"No bag to transport your ‘collection’, food isn’t even in a proper leak/spill proof container of some sort, oh and the roast potatoes that were paid for were missing. Terrible place. Shocking service. You can get far better for your money elsewhere."
The owner of The White Swan responded to Nikki's Google review with just five clever words: "Thank you for your review."
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