CIOs and CTOs spent years lauding AI. Now, with costs rising, they're putting limits on how it's used

(Credit: Photos courtesy of Compass, Dropbox, The Cigna Group)

Chief Information Officer Stephen Franchetti has enthusiastically embraced a wide array of artificial intelligence tools to bolster workflow automation for the tech firm’s 4,100 employees.

At tech firm Samsara, Franchetti has authorized Anthropic’s Claude, Google’s Gemini, OpenAI’s ChatGPT, and the AI coding agent Cursor, while also developing an internal system that monitors all AI expenses that can be tracked on a daily basis. More recently, Samsara has capped usage for some non-technical employees, while some groups like research and development—which need AI for more intensive coding and data analysis—have more room to experiment.