Cochin International Airport Limited (CIAL) has won the Airport Service Quality Award-2022 instituted by Airport Council International (ACI) for its meticulous implementation of a programme, christened ‘Mission Safeguarding’ that was implemented in 2021-22 to ensure seamless traffic and reinforced passenger satisfaction in the aftermath of the pandemic.
It has won recognition in the 5 to 15 million passenger category of airports operating in the Asia-Pacific region. The ACI award is considered as the highest honour in the global aviation sector owing to its extensive survey methodology practices.
On behalf of CIAL Chairman Pinarayi Vijayan and the board of directors, CIAL managing director S. Suhas received the award from ACI World Director General Luis Felipe de Oliveira at a function held at Krakow, Poland. The event was organised in connection with the ACI Customer Experience Global Summit 2022.
