Chick-fil-A has lost its top spot as America’s favorite fast food chain, with popular sandwich shop Jersey Mike’s taking its place.
Last year’s American Customer Satisfaction Index’s annual Restaurant and Delivery Study awarded the chicken spot the winning customer satisfaction score of 83 out of 100, which was calculated by thousands of random customers rating their experiences at different restaurants. The 2025 ranking marked Chick-fil-A’s 11th year as the top-rated quick-service restaurant.