Anthropomorphism occurs when we attribute human characteristics to non-human entities like animals or machines. Chatbots, such as ChatGPT, Gemini and Copilot, encourage this by imitating human language to communicate with us, going beyond using mere familiar words and phrases to adopt human patterns of communication. By doing this, they are able to hold contextualised, coherent conversations, and can even show emotions like humour and empathy.
These systems use language that aims to make interaction with them feel natural, fluent and accessible. It facilitates their use in different situations, from customer service to education and entertainment.
