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TechRadar
TechRadar
Craig Hale

ChatGPT might actually be good for this part of your business - but you won't like it

Woman attends video conference on laptop

With the rise of generative AI and AI writers like ChatGPT and Bard, many workers are becoming increasingly concerned about how artificial intelligence may very soon take their jobs, but one recent study suggests that may not be the case after all.

A paper co-written by Stanford and MIT researchers found AI boosted worker productivity by almost 14%, specifically in chat and call handling where the time it took workers to reach a resolution was reduced.

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