Charlie Bird thanked staff in one bank after he experienced a "distressing" incident that led to him "crying uncontrollably."
The journalist and Climb With Charlie organiser was diagnosed with Motor Neuron Disease (MND) two years ago, and has shown his resilience despite losing the use of his voice as part of his debilitating illness.
After visiting a Bank of Ireland branch recently, Charlie recalled how he got emotional, RSVP reported.
