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The Independent UK
The Independent UK
Vicky Shaw

Charity praises bank for new debt collection approach and improved customer help

Mental Health the Money and Mental Health Policy Institute HSBC UK Money and Mental Health Martin Lewis HSBC
HSBC UK’s ‘chat with us’ function in its app can identify certain vulnerable situations through the words a customer uses (Yui Mok/PA) - (PA Archive)

HSBC UK has been awarded an “advanced” mental health accessible rating by a charity set up by Martin Lewis after the bank improved customer digital support and tested new approaches to debt collection.

The Money and Mental Health Policy Institute said its assessment took into account the design of HSBC UK’s products and services as well as the accessibility of digital platforms.

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