Chappell Roan has apologised to Brazilian soccer star Jorginho Frello’s family after an incident involving a hotel security guard reportedly left his 11-year-old daughter in tears during Lollapalooza Brazil weekend in São Paulo.
In a statement shared to his 5 million followers on Instagram over the weekend, Jorginho said his wife Catherine Harding and her daughter, an 11-year-old whom Harding shares with actor Jude Law, were staying at the same hotel as Roan ahead of the singer’s festival set.
“This morning, my daughter woke up incredibly excited. She even made a sign because she was so happy to see an artist she really admires, or used to admire,” he wrote, explaining that his daughter had been in Brazil to see Roan perform.
Jorginho said the family briefly crossed paths with the pop star at breakfast, but that Ada did not approach her. “During breakfast, the artist walked past their table. My daughter, like any child, recognised her, got excited, and just wanted to make sure it was really her,” he wrote. “She simply walked past the singer’s table, looked to confirm it was her, smiled, and went back to sit with her mum. She didn’t say anything, didn’t ask for anything.”
According to Jorginho’s post, things escalated when a man he described as a “large security guard” came over to their table. He alleged the guard “began speaking in an extremely aggressive manner to both my wife and my daughter, saying that she shouldn’t allow my daughter to ‘disrespect’ or ‘harass’ other people”, and claimed the guard “even said he would file a complaint against them with the hotel, while my 11-year-old daughter was sitting there in tears”.
“My daughter was extremely shaken and cried a lot,” he added.
The story picked up quickly online and drew political attention in Brazil. Rio de Janeiro’s mayor Eduardo Cavaliere posted on X declaring that as long as he is in charge of the city, Roan “will never perform at Todo Mundo no Rio”.
On Sunday, Roan addressed the situation in a candid video on her Instagram Story, stressing that the guard involved was not part of her own team. “I’m just gonna tell my half of the story of what happened today with a mother and child who were involved with a security guard who is not my personal security,” she said. “I didn’t even see. I didn’t even see a woman and a child. Like, I did not. No one came up to me. No one bothered me.”
Roan said she had been “just sitting at breakfast” at her hotel and believed the family were also staying there.
“I did not ask this security guard to go up to talk to this mother and child, they did not come up to me, they weren’t doing anything,” she continued. “It’s unfair for security to just assume someone doesn’t have good intentions when they have no reason to believe because there’s no action even taken.”
The “Pink Pony Club” singer has previously spoken about her boundaries with fans and paparazzi, including a viral Paris Fashion Week moment where she told cameras and autograph seekers “I’m being disregarded as a human… I’ve asked these people several times to get away from me”.
But in her latest IG Story the star pushed back at suggestions she is hostile to fans. “I do not hate people who are fans of my music. I do not hate children. I am sorry to the mother and child that someone was assuming something, that you would do something, and that if you felt uncomfortable, that makes me really sad. You did not deserve that,” she said.
Roan had thanked her “security and my band, and everyone behind the scenes” during her Lollapalooza Brazil set the night before the video, but has since clarified that the guard in question was not from her personal crew.
Catherine Harding has now shared her own detailed account of the encounter, saying she felt compelled to speak because she was “getting so many messages” and “didn’t realise it would get this crazy”.
In a video message, she said that the guard was not hotel staff, but described him as someone who “looks after artists” and who was with Roan at the time.
“I don’t know if it was her personal security guard, but he was with her. So that is all I know,” she explained, adding that while she would “like to hope” Roan had not sent him, “you have a responsibility when you are a celebrity to make sure that the people that work for you and that act on your behalf are acting on your behalf”.
Harding reiterated that “nothing happened” in terms of contact with Roan, echoing her husband’s version of events. She said she and her daughter were at breakfast in the shared hotel when they noticed “a girl walk past with long red hair, very curly”, and her daughter went outside to take a closer look through an open door into the garden area where Roan was sitting. “She didn’t have her phone, she didn’t try to take a picture, she didn’t approach her — she literally didn’t do anything. She just looked at her and smiled,” Harding said, adding that Ada even came back unsure if it was Roan because “with her costumes and everything, she looks a little bit different”.
Harding then described the guard approaching their table in what she felt was “a very aggressive tone”, calling him “quite an intimidating” and “very large” presence for a woman and child eating breakfast. She said he “berate[d] and scold[ed]” them, allegedly telling her she should be teaching her daughter “to be better”, that the girl was “badly educated”, and that they should respect people’s privacy and not “harass” others.
“I feel like it really overstepped a boundary because he is quite an intimidating,” she shared.
Harding said she tried to explain that her daughter was “just very excited to see her, an artist and singer that she admired” and that, as the child of a “very well-known” father, she knows not to cross boundaries, but that the guard “just kept saying” she should “know better”.
In the video, Harding recalled telling the guard that if Roan did not want to be looked at in public, “she is very welcome to eat breakfast in her room”, arguing that the hotel restaurant was “a public area” where she, as a paying guest, had “every right” to walk past someone’s table and look at them. She ended by saying the situation had “gotten a bit crazy” and that this would be “the last thing” she would say about it, signing off as her daughter arrived.
Jorginho has not yet responded to Chappell’s videos.
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