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Fortune
Fortune
Orianna Rosa Royle

CEO slammed for replacing 90% of his company’s support staff with an A.I. chatbot

Robot chatbot on computer (Credit: Tatiana Lavrova—Getty Images)

Since ChatGPT’s launch, many workers have feared that bosses will take advantage of the cost savings that can be made by using artificial intelligence instead of hiring actual humans to do jobs.

Although staunch promoters of the large language model are insisting that A.I. will merely help workers do their jobs more effectively, instead of replacing workers altogether, one CEO is proving otherwise. 

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