Center Parcs has clarified its site rules for Monday, September 19 in a response to a tweet accusing the company of keeping people "hostage".
Center Parcs was hit with a wave of criticism after it was announced that all of its UK parks will close from 10am on Monday, September 19, for the Queen's state funeral. People were told not to travel to any of its five UK sites on Monday, with all of its holiday villages remaining closed until the following day - and people staying over the Monday told they would have to leave the site.
However, the company has since signalled a change of course. In an email to guests, they said that "on reflection", they recognised that leaving the village for one night and then returning was "extremely inconvenient" for visitors.
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But a Twitter response on Wednesday led to one social media user accusing the company of keeping people "hostage". In response to a concerned guest, a tweet from Center Parcs' official account said: "We recognise leaving the village for one night is an inconvenience, we have listened and made the decision to allow guests to remain on village on Monday, however, the village will still be closed, so guests will need to remain in their lodges."
One Twitter user said this would be a "hostage situation". Center Parcs quickly responded to say the tweet had been worded poorly.
A follow-up tweet said: "Apologies for my wording, you will be allowed to walk around the village, but the facilities will be closed."
The villages are still set to close at 10am on Monday, meaning guests will not be able to use any facilities, and Center Parcs has offered a 17% refund of the lodge cost to affected visitors.
Center Parcs' five UK sites are: Elveden Forest, Suffolk; Longleat Forest, Wiltshire; Sherwood Forest, Nottinghamshire; Woburn Forest, Bedfordshire; and Whinfell Forest, Cumbria.
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