Kirsty Haywood’s iPhone 11 became just another statistic at 11.30pm on July 10, when a hooded figure grabbed it outside Waterloo station. “I was just sending a text. There was this sensation of it suddenly being taken out of my hand,” she remembers. “All I saw was the back of him. He’s got his hood up and is jogging across the road with my phone and that was it.”
Haywood, 25, found the experience understandably frightening. “I’m a small woman and he’s man. You don’t know if they’re armed or have some other weapon if you try to get it back.” The sense of violation only grew from there. Once a friend managed to book an Uber so she could get home to Sheen and cancel her debit and credit cards, it became apparent the thief had reset her Apple ID and disabled access to Find My Phone.
