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The Guardian - UK
The Guardian - UK
Business
Anna Tims

Car insurance firms use loopholes to keep costs high for loyal customers

Insurance Martin Lewis FCA MoneySavingExpert
A specimen of an Austin Mini Cooper S car
There are hidden factors that can increase the price of car insurance for new and existing customers. Photograph: Emmanuel Lattes/Alamy

Car insurance premiums for renewing customers are up to double the price quoted to new ones despite a recent ban on loyalty penalties, according to motorists who have contacted Guardian Money.

One customer was informed that his renewal premium would be £368.74 but similar cover with the same firm was quoted at £215.22 on a price comparison website. When he complained his renewal price was revised down to £245.

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