Car hire firm told me I was a ‘no-show’ so I lost £185

The flight was severely delayed and the car had been rehired. Photograph: IJzendoorn/Getty Images/iStockphoto

I booked a car hire at Heathrow through Holiday Autos on a visit to the UK and provided my flight number as requested.

My flight was severely delayed, and when I reached the car hire desk, I was told I’d been marked down as a “no-show” and that my car had been rehired.