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John Gradek, Faculty Lecturer and Program Co-ordinator, Supply Chain, Logistics and Operations Management, McGill University

Cancelled flights, disrupted vacations, frayed tempers: FAQs about the chaos in the airline industry

United States North America Pandemic Europe International Air Transport Association
Travellers wait in long lines outside the terminal building to check in and board flights at Amsterdam's Schiphol Airport on June 21. After two years of pandemic restrictions, travel demand is back with a vengeance, but airlines and airports that slashed jobs during the depths of the COVID-19 crisis are struggling to keep up. (AP Photo/Peter Dejong)

People around the world are anxious to travel again as pandemic restrictions are being lifted. But those planning to jump on a plane for a vacation have been frustrated by chaos in the airline industry. In both North America and Europe, thousands of flights have been cancelled and hundreds of thousands of passengers have had their trips disrupted.

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