Canara Bank recovered a gold loan by wiping a Kerala woman's savings account clean on a Sunday, without her knowledge or consent, and without first attempting to sell the gold ornaments she had already pledged as security. A consumer commission has now ruled that the bank had no right to do any of it.
The Palakkad District Consumer Disputes Redressal Commission, in an order passed on 13 July 2026, held Canara Bank guilty of deficiency in service and directed it to pay Rs 35,000 as compensation and Rs 10,000 as costs to the complainant, Jamseena M.
